1. TABLE OF CONTENTS

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1. TABLE OF CONTENTS 1.1

2. QUALITY CONTROL 1.4

2.1 INTRODUCTION TO QUALITY 1.4

2.2 PRACTICE PROBLEMS 1.7

3. STATISTICAL PROCESS CONTROL 1.9

3.1 CONTROL CHARTS 1.9

3.2 CONTROL CHARTS FOR ATTRIBUTES 1.18

4. INSPECTION FOR QUALITY 1.23

4.1 ACCEPTANCE OF LOTS 1.23

4.2 SCREENING 1.23

4.3 THE COST OF SAMPLING 1.24

4.4 SINGLE/DOUBLE/MULTIPLE SAMPLED PLANS 1.26

4.5 OPERATING CHARACTERISTIC (OC) CURVES 1.27

4.6 MIL-STD-105D AND ANSI/ASQC Z1.4-1981 1.34

4.7 ANSERED QUESTIONS 1.36

4.8 UNANSWERED PROBLEMS 1.39

4.9 QUALITY CONTROL PROJECTS 1.44

4.10 ANSWERS TO SELECTED PROBLEMS: 1.45

4.11 QUALITY CONTROL FORMS 1.50

5. QFD (QUALITY FUNCTIONAL DEPLOYMENT) 1.52

5.1 REFERENCES 1.64

6. DETERMINING CAUSES OF PROBLEMS 1.65

6.1 CAUSE AND EFFECT DIAGRAMS 1.65

6.2 PARETO DIAGRAM 1.67

6.3 MATRIX ANALYSIS 1.68

7. TOTAL QUALITY CONTROL 1.69

8. W. EDWARD DEMING'S 14 POINTS 1.70

9. TOTAL QUALITY MANAGEMENT (TQM) 1.71

10. PROCESS CAPABILITY 1.71

11. SIX SIGMA QUALITY 1.73

12. DESIGN OF EXPERIMENTS 1.75

12.1 OVERVIEW 1.75

12.2 n-FACTORIAL 1.76

13. TAGUCHI METHODS 1.79

14. REFERENCES 1.79

15. DESIGN OF EXPERIMENTS 1.80

15.1 OVERVIEW 1.80

15.2 n-FACTORIAL 1.81

15.3 PRACTICE PROBLEMS 1.84

15.4 REFERENCES 1.85

16. ISO9000 1.86

17. ISO 14000 1.90

17.1 PRACTICE PROBLEMS 1.91