7. TOTAL QUALITY CONTROL
Developed by Dr. A.V. Feigenbaum in the 1950's at G.E.
Includes all level of management.
quality should be first and foremost in everybodies minds
In the production cycle the quality control activities are defined as,
- selling quality products
- engineering quality products
- planning quality processes
2. Incoming material control
- buying quality material
- receiving and inspecting quality material
- Manufacturing quality parts and products
- inspecting and testing quality products
- shipping quality products
- installing and servicing quality products
Basic requirements for implementation,
1. Management must re-emphasize the quality responsibilities, and accountabilities of each employee, regardless of position
2. Create a Quality Department that will be responsible for the maintenance of quality.
