1. REFERENCES

 

Besterfield,

 

Harry, M.J., “The Nature of Six Sigma Quality”, A booklet published by the Motorola Inc. Government Electronics Group,

 

Toper, W.G., “The ISO9000 Quality System Standards and Their Implication for Global Business”, A tutorial presented at the third annual IIE Four-chapter Conference at the Sheraton Falls view Hotel & Convention Centre, Niagara Falls, Ontario, Canada, June 14, 1993.

 

 

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