1. TOTAL QUALITY CONTROL

 

• Developed by Dr. A.V. Feigenbaum in the 1950’s at G.E.

 

• Includes all level of management.

 

• quality should be first and foremost in everybodies minds

 

• In the production cycle the quality control activities are defined as,

 

1. New design

- selling quality products

- engineering quality products

- planning quality processes

2. Incoming material control

- buying quality material

- receiving and inspecting quality material

3. Product Control,

- Manufacturing quality parts and products

- inspecting and testing quality products

- shipping quality products

- installing and servicing quality products

 

• Basic requirements for implementation,

1. Management must re-emphasize the quality responsibilities, and accountabilities of each employee, regardless of position

2. Create a Quality Department that will be responsible for the maintenance of quality.

 

 

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