• Developed by Dr. A.V. Feigenbaum in the 1950’s at G.E.


• Includes all level of management.


• quality should be first and foremost in everybodies minds


• In the production cycle the quality control activities are defined as,


1. New design

- selling quality products

- engineering quality products

- planning quality processes

2. Incoming material control

- buying quality material

- receiving and inspecting quality material

3. Product Control,

- Manufacturing quality parts and products

- inspecting and testing quality products

- shipping quality products

- installing and servicing quality products


• Basic requirements for implementation,

1. Management must re-emphasize the quality responsibilities, and accountabilities of each employee, regardless of position

2. Create a Quality Department that will be responsible for the maintenance of quality.